Stages in words (1-5 = Client, a-g = Entertainment Online) This is an example and can differ.

(1) Client sends a request online or phones in a request through the 24 hour line.

(A) SA Online Distribution Centre receives request and passes onto Entertainment Online senior consultant or office manager who will refer to online consultant / broker.

(B) The Consultant / broker will respond to client letting them know their request is being seen too. They might offer starting costs at this point and ask the client if they would like to proceed with a formal quote.  Availability is generally checked before a quote – if not – availability will be marked as unconfirmed on the quote. 

(2) A quote is sent to the client. If the client accepts, they

(3) return the quote signed instructing Entertainment Online to secure services on their behalf.  

(C) Consultant will recheck availability. If the artist is available, an invoice will be sent to the client for a deposit to secure the services.  

(4) Client pays deposit and sends payment slip to SA Online.  

(E) The consultant is notified of the payment, who, in turn, informs the service provider to reserve the service for the client. The consultant will let the client know that the artist is reserved.

(F) SA Online issues final invoice.  

(5) Client pays final invoice and sends payment slip to SA Online.  

(G) SA Online informs consultant who confirms with the entertainer and client.